Live Arrival Guarantee (LAG) Terms of service: Only FedEx Overnight shipments qualify for LAG. Carrier delays will void LAG. In the rare event customers receive a deceased specimen we will offer refunds or store credit, once photo or video proof is supplied. Shipping cost is nonrefundable. Any and all health issues must be reported directly to our email AmbushArachnids@gmail.com within 2 hours of signed delivery or pickup. Temps between 40 and 90 degrees Fahrenheit are LAG temps. We will not ship outside of those temps.