By placing an order on this site you are agreeing to the website use terms written out in the shipping information tab. Click here to read those terms>>> (Shipping Info) If you request to cancel or change your order after 48 hours you are subject to a 25% restocking fee before shipping cost. This prevents stock from being held away from customers just like you. Once you've carefully chosen your specimens you may change your order free of charge for up to 48 hours by contacting Douglas Ples at AmbushArachnids@gmail.com, or text Douglas at 425 350 1495 .. Our customer service is FAST & RESPONSIVE at nearly all hours, so don't hesitate to send us a message!!!